Privacy Policy

Effective Date: January 1, 2026

Sturrock HVAC Solutions ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website or request HVAC services in Virginia and Maryland.

1. Scope

This Privacy Policy applies to information collected through:

• Our website
• Online service request forms
• Email or phone communications initiated through our website

It does not apply to third-party websites or services not controlled by us.

2. Information We Collect

A. Information You Provide Voluntarily

• Full name
• Phone number
• Email address
• Service address
• Details about HVAC systems or service needs
• Communications sent to us

B. Automatically Collected Information

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Referring URLs
• Cookie and analytics data

3. How We Use Information

We use collected information to:

• Respond to inquiries and schedule services
• Provide estimates and perform contracted services
• Improve website performance and user experience
• Maintain business and service records
• Comply with legal, regulatory, and tax obligations
• Protect against fraud or unauthorized activity

We do not sell personal information.

4. Data Sharing & Service Providers

We may share information with:

• Hosting providers
• Scheduling or CRM software providers
• Payment processors (if applicable)
• Legal or regulatory authorities when required by law

All service providers are required to implement reasonable safeguards.

5. SMS Communications (If Enabled in the Future)

Sturrock HVAC Solutions does not currently use SMS marketing.

If SMS communications are implemented in the future:

• Message frequency may vary
• Message and data rates may apply
• You may opt out at any time by replying STOP
• For assistance, reply HELP or contact us directly

SMS consent will not be shared or sold.

6. Cookies & Analytics

We may use cookies and third-party analytics tools (such as Google Analytics) to improve functionality and understand user behavior.

You may disable cookies in your browser settings. Disabling cookies may affect site functionality.

7. Data Retention

We retain personal information only as long as reasonably necessary for business, legal, tax, or compliance purposes.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission over the Internet can be guaranteed to be completely secure.

9. Your Rights

Residents of Virginia and Maryland may request:

• Access to personal information we maintain
• Correction of inaccurate information
• Deletion of information where legally permitted

Requests may be submitted using the contact information below.

10. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

11. Governing Law

This Privacy Policy is governed by the laws of the Commonwealth of Virginia and the State of Maryland, as applicable, without regard to conflict-of-law principles.

12. Contact Information

Sturrock HVAC Solutions
Phone: (571) 258-7983
Email: andy@hvac-solutions.com

Serving Fairfax & Loudoun Counties (VA) and Montgomery & Frederick Counties (MD)