Privacy Policy

Effective Date: April 20, 2026

Sturrock's HVAC-Solutions ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website or request HVAC services in Virginia and Maryland.

1. Scope

This Privacy Policy applies to information collected through:

• Our website
• Online service request forms
• Email or phone communications initiated through our website

It does not apply to third-party websites or services not controlled by us.

2. Information We Collect

A. Information You Provide Voluntarily

• Full name
• Phone number
• Email address
• Service address
• Details about HVAC systems or service needs
• Communications sent to us

B. Automatically Collected Information

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Referring URLs
• Cookie and analytics data

3. How We Use Information

We use collected information to:

• Respond to inquiries and schedule services
• Provide estimates and perform contracted services
• Improve website performance and user experience
• Maintain business and service records
• Comply with legal, regulatory, and tax obligations
• Protect against fraud or unauthorized activity

We do not sell personal information.

4. Data Sharing & Service Providers

We use the following third-party service providers to operate this website and deliver our services. Each processes limited personal information only to the extent necessary for its function and is contractually required to protect that information:

• Cloudflare, Inc. — website hosting, content delivery, DDoS protection, and inbound email routing for sturrockshvac.com addresses.
• Resend, Inc. — transactional email delivery for service request form submissions. Information you submit via the request-service form (name, phone, email, service details) is transmitted through Resend to our business inbox.
• Google LLC — Google Maps Embed (the location map on the Request Service page). See Section 6 for details.
• Legal or regulatory authorities when required by law, legal process, or court order.

We do not sell personal information, and we do not share personal information with third parties for their own independent marketing purposes.

5. SMS Communications (If Enabled in the Future)

Sturrock's HVAC-Solutions does not currently use SMS marketing.

If SMS communications are implemented in the future:

• Message frequency may vary
• Message and data rates may apply
• You may opt out at any time by replying STOP
• For assistance, reply HELP or contact us directly

SMS consent will not be shared or sold.

6. Cookies & Analytics

A. Cloudflare Web Analytics

This website uses Cloudflare Web Analytics, a privacy-first analytics service provided by Cloudflare, Inc., to understand overall traffic patterns (pageviews, referring sites, aggregate geographic region, device type). Cloudflare Web Analytics does not use cookies, does not fingerprint visitors, does not track you across sites, and does not use any personal data. All information is aggregated and anonymous.

B. Google Maps

Our Request Service page includes an embedded Google Maps location map. When this page loads, Google may set cookies and collect information according to its own privacy policy. If you prefer not to load Google Maps content, you may navigate to the service request form without scrolling to the map, or use browser extensions that block third-party iframes.

C. Managing Cookies

You may disable or clear cookies in your browser settings. Disabling cookies may affect some site functionality, but core functions (browsing, reading content, submitting the service request form) will continue to work.

7. Data Retention

We retain personal information only as long as reasonably necessary for business, legal, tax, or compliance purposes.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission over the Internet can be guaranteed to be completely secure.

9. Your Rights

Residents of Virginia and Maryland may request:

• Access to personal information we maintain
• Correction of inaccurate information
• Deletion of information where legally permitted

Requests may be submitted using the contact information below.

10. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

11. Governing Law

This Privacy Policy is governed by the laws of the Commonwealth of Virginia and the State of Maryland, as applicable, without regard to conflict-of-law principles.

12. Contact Information

Sturrock's HVAC-Solutions
Phone: (571) 258-7983
Email: andy@hvac-solutions.com

Serving Fairfax & Loudoun Counties (VA) and Frederick County (MD)