Heat Pump Services

Symptoms & Likely Causes

If you're seeing one of these, here's what it usually means. A proper diagnosis still requires hands-on testing, but this gives you a sense of what you're dealing with before we arrive.

Our Process

1. 1

   Verify refrigerant charge is correct

   Heat pumps are more sensitive to refrigerant charge than straight AC systems. We measure pressures and subcooling/superheat rather than just topping off.

2. 2

   Test both heating and cooling modes

   Because heat pumps do both, we verify the reversing valve, defrost controls, and auxiliary heat all work — even if you called us for one specific issue.

3. 3

   Present repair vs. replacement honestly

   Heat pumps often fail in ways that make replacement more cost-effective than repair — especially for 12+ year old units. We'll tell you when that's the case.

4. 4

   Size replacements for actual load

   If you're replacing, we run a load calculation on your home. Oversized heat pumps short-cycle and heat poorly in cold weather; undersized ones run constantly and wear out early.

What to Expect on Pricing

Heat pumps vary more in installed cost than any other HVAC equipment because efficiency tiers, cold-climate performance, and inverter technology each affect price. We give itemized quotes across good/better/best tiers so you can see exactly what the efficiency and performance differences cost — and make an informed pick rather than a rushed one.

Frequently Asked Questions

Our Approach

We diagnose the root cause, explain your options clearly, and recommend solutions based on performance, efficiency, and long-term reliability — not quick fixes.